YOU ASK - Big C ANSWERS

Call Center: 1800 555 555

Frequently Asked Questions

We are sorry that currently, Big C has not accepted orders online yet. Instead, we do support orders via telephone, as detailed:
  • Delivery conditions: free of charge for orders from 200.000 VND to locations within 10km from Big C. Charge will be added for further location. 
  • Delivery does not apply for frozen/ fresh food, butter, milk, fragile products, fruits & vegetables, processed food. (as these products require special storage conditions).
  • To use phone ordering service of your nearest Big C, please kindly check the phone numbers in "Phone Ordering Service" query above. 
Yes, Big C has launched phone ordering service, as detailed:
  • Delivery conditions: free of charge for orders from 200.000 VND to locations within 10km from Big C. Charge will be added for further location. 
  • Delivery does not apply for frozen/ fresh food, butter, milk, fragile products, fruits & vegetables, processed food. (as these products require special storage conditions).
  • To use phone ordering service of your nearest Big C, please kindly check the phone numbers below: 
Region Store Phone
Hanoi Thăng Long 0916 013 192
The Garden 0936 032 123
Long Biên 02462 573 573
Mê Linh 0904 532 309
02438 868 166
Hà Đông 0817 068 655
Lê Trọng Tấn 0865 671 423 
02 432 006 033
North outside Hanoi Vĩnh Phúc 0916 585 246
Hải Dương 0336 858 288
Hải Phòng 0949 286 285
Hạ Long 02033 646 686
Nam Định 0852 398 344
Thanh Hóa 02373 917 777
Ninh Bình 02293 894 222
0967 884 734
Việt Trì 0917 582 456
0917 582 678
Bắc Giang 0944627163
02043 523 888
Center Quy Nhơn 0869 980 579
Vinh 0889 576 886
Huế 0912 680 078
Nha Trang 0398 707 740
Đà Nẵng 0888 055 855
Ho Chi Minh An Lạc 0782 524 232
Miền Đông 0916 226 765
Gò Vấp 0969 078 080
Phú Thạnh 0795 684 116
Trường Chinh 0971522584
02854386789
An Phú 0938 303 620
Nguyễn Thị Thập 0916 683 207
Thảo Điền 0932 134 600
Âu Cơ 0971 479 711
South outside Ho Chi Minh Đà Lạt 0867 545 088
Bình Dương 0937 052 860
Đồng Nai 0932 115 263
Tân Hiệp 0938 006 480
Cần Thơ 0704409269
02923737575
Dĩ An 0963 682 680
Products that applied return and refund policy can be returned within 7 days since purchase. Full receipt and intact conditions of products are required (including undamaged and retaining price tags, undamaged shape and quality).

Notice: Return and refund policy does not apply to underwears, liquidated products, fresh food, products that need to be kept in low temperature, powdered milk. 

Please kindly bring your products and receipt directly to the Customer Service Center of Big C where you purchased, our staffs will support you. Or else, you may receive a voucher valued equal to the products price that you want to return. You can use it to pay for any purchase at Big C within 30 days (since return date).
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Or contact Big C's Hotline: 1800 555 555

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