However, each store has its own opening hours: Choose your store and go on store page.
- Contact receptionist directly at the reception area or our Customer service center
- Complete and send feedback form to the store comment box.
- Call the store : select your store and go on the tab "Your store"
- Send us a message: contact us page
However, on Tet holiday, the opening hours will be insert on the store page, our catalogues and other media tools.
- At the front door of all Big C store's.
- Delivery to your home (if your house is located in the distributing area of Big C)
- Bigc.vn website : choose your store and go to the tab "Promotions"
- Subscribe to our newsletters to receive all our promotion : click here
- SMS : send SMS "BigC + you store number" (click here) at the number 8085
Note: Every individual email address is only eligible for receiving newsletter from one Big C store.
Yellow is promotion price
- In store: Go to Customer Service Desk at any Big C or C-Express stores, submit the identity card (or passport for foreigner), fill-in the registration form.
- Online: Complete the form online, receive your code by SMS, go in store you select with your code and ID card.
After finish all the registration form, members will be received a card package, including 1 member card and 1 key fob.
For example, your bill is 100,000 VND. You have 20,000 Big Xu in your account. You can ask the cashier to deduct 20,000 Big Xu and only pay 80,000 VND by cash.
For members who have Big Xu balance in the account can still redeem until 30th June 2018.
PS: fresh food, frozen food, and dairy products are not included in the delivery service.
Customers can exchange or return the products bought in a specific Big C under those conditions:
- Product must be bought from Big C store, with the corresponding bill (can only be exchanged/returned to the Big C where they were bought).
- Product have to be returned within 7 days of time after purchasing
- Packages, labels should not be torn or opened, item not damaged in terms of shape and quality.
Some product can not be exchange or return for hygiene reasons:
- Fresh food, delicatessen, frozen food, and all product that should be stored in refrigerator (ham, yogurt, butter, milk,…), underwear, items sold at clearance price.
Note for electronic appliance products: please contact the specific store for more information.