1) What stores apply Big C Loyalty Program?
All Big C stores in Vietnam
2) How to become a member of Big C Loyalty Program?
By presenting a Vietnamese Identity Card or a Passport (for foreigners only), filling in and signing the member registration form, every customer aged 18 years and upwards may become a member of the Big C Loyalty Program (called hereinafter the “Member”).
The Member shall be issued a plastic Big C Member Card and relevant Key Fob (with the same value) for free.
The Member allows Big C supermarkets to use the information provided in the registration form and all other data related to his shopping habits in Big C supermarkets for direct marketing activities, statistic and program management purpose. All Members data will be kept confidential.
3) Who can benefit from Big C Member Card?
Big C Member Card and relevant Key Fob are exclusively dedicated to consumers and cannot be used by wholesalers and for any other commercial purpose.
Big C Member Card and relevant Key Fob are strictly personal and nominative. They can only be used by the person whose signature is on the registration form.
4) How to benefit from Big C Member Card?
With Big C Member Card and relevant Key Fob, Members will enjoy the benefits of Big C Loyalty Program such as discounts and special member prices on a selection of items promoted by Big C supermarkets in Vietnam.
The collection of loyalty benefits is just available by handing over the original Big C Member Card or relevant Key Fob to the cashier upon the payment for each purchase in Big C supermarkets in Vietnam.
All advantages cannot be payable or refundable in cash.
Vietnamese Identity Card or Passport can be requested when using Big C Member Card or relevant Key Fob and for taking profit of loyalty advantages
5) What are Big C Member Card’s conditions of validity?
Big C Member Card and relevant Key Fob can be used at Big C supermarkets participating to the Big C Loyalty Program and with other promotional partners who may from time to time be part of the Big C Loyalty Program.
Only Espace Big C An Lac can determine the Big C Member Card and relevant Key Fob benefits as well as their utilization conditions in terms of validity date and participating supermarkets.
Big C Member Card and relevant Key Fob remain the property of Big C supermarkets which reserve the right at any time to:
(i) Modify or terminate the Big C Loyalty Program;
(ii) Decline to issue the Big C Member Card and relevant Key Fobs;
(iii) Withdraw or cancel the Big C Member Card and relevant Key Fob on reasonable grounds.
Reasonable grounds include any abuse or attempted abuse of the Big C Loyalty Program in a manner which is contrary to these terms and conditions or any reasonable suspicion of dishonesty from a Member in connection with this scheme.
6) Other conditions
In case of loss or damage, the Member is responsible to notify it and to contact one of Big C supermarkets in Vietnam for a new card at a cost of 10.000 VND per set. Big C will not be liable to accumulate loyalty benefits in any case of card loss.
The Big C Member Card and relevant Key Fob will be inactivated in case of non use during last 12 months.
Notice and changes related to Big C Loyalty Program will be announced in Big C supermarkets in Vietnam
7) How to find more information about Big C Member Card?
Discover products which are in Big C Loyalty Program on Big C Information board and leaflet
At stores, cashiers are willing to guide customers.
Any feedback about this program, please send us email to firstname.lastname@example.org or hotline: 1800 555555 (free call)
The Big C Loyalty Program is operated and managed by Espace Big C An Lac, a joint venture company, established and operated under the investment certificate No. 411022000447 issued by People’s Committee of HCM City on August 14, 2010, having head office at 1231 National Road, Binh Tri Dong B, Binh Tan, HCMC.
Download the Terms and Conditions