Big C stores and our services

If any item is not identified at check-out counter and Big C can not solve the problem within 5 minutes, we will offer this product to customer for free.

For any expired product, customers will be offered a same product (not yet expired) or similar product (without exceeding 110% value if the expired product) in case out of stock.

(Not applied to: fresh food, delicatessen, frozen food, all items that should be stored in refrigerator, electronic appliances, underwear, items sold at clearance price).

(*) Please click here for more details.

In case out of stock (during period of promotion program), customers can order with maximum quantity of 5 units/ items and they will receive within 8 days (except the quantity of item is identified or written "limited quantity" on the catalogue).

6.
Big C commits that customers can exchange electronic appliances within 72 hours (*).

In case the bought item has error due to the manufacturer or supplier's fault, Big C will exchange a new same item (the same barcode) for customer.